Okay who broke my futuristic reading device? Damn you Rowe you’ll pay for this!
Seriously though, the thing won’t turn on after a week of use. That sucks. So I’m bummed because now I have to call tech support drill through countless menus probably have a computer try and figure out what I’m saying and ultimately kill myself just to save the hassle.
So I go to Amazon and click on Kindle support. Two options, email and phone. Let’s try phone. What’s this? Enter my phone number and you’ll call me? Okay but it’s 11:00 on a weeknight so let’s see what you got Mr. Fancy Pants website. Enter my phone number and choose “right now” as the call time. Phone rings instantly…are you kidding me? You weren’t supposed to really do it!! My kid is sleeping. Crap. Okay so I guess I just sit on hold now right? WRONG a dude picks up the phone and immediately starts helping me, and he doesn’t even have an accent. I am definitely sleeping and dreaming this. After a few minutes of simple troubleshooting he tells me what I already know, my beloved future book is dead. He’s sending me a new one though as long as I promise to send my broken one back. Deal.
I love you Amazon, you made a potentially completely ridiculous experience into a reasonable one and in the process restored my faith in customer support.
Comments 2
1) That’s amazing, and 2) They’re sending you a new one right away? Meaning they DO have them in stock?
Posted 07 Dec 2007 at 4:57 am ¶That could not have happened. You are obviously a paid amazon agent. I’m a little offended that our years of friendship was merely an attempt to gain my trust so that I’d believe this post. NICE TRY! MORTAL ENEMIES!
Posted 07 Dec 2007 at 8:34 am ¶Post a Comment